Terms and Conditions
DEFINITIONS
“We”, “Us” or “Our” means the Self Storage Business.
“You” or “Your” means the customer named in this Agreement.
“Agent” means persons who you authorise, or who accompany you, to access
the Unit.
“Agreement” means this Self Storage Licence Agreement , made up of the
Cover Sheet, these Conditions and the StoreProtect Addendum (where
applicable).
“Facility” means the building, warehouse, external storage containers or
other land or premises operated by the Self Storage Business, the address of
which is detailed on the Cover Sheet.
“Property” or “Your Property” or “Goods” means any and/or all goods
stored by You in a storage Unit allocated to You at Our Facility.
“Storage Period” the period from and including the Storage Period Start
Date detailed on the Cover Sheet until the date on which the licence granted
by Us is ended in accordance with these Conditions.
“Unit” means a segregated area of Our Facility made available for You to
secure and store Goods’
STORAGE:
1. So long as all Fees are paid up to date and subject to these Conditions, You: (a) are
granted a licence during the Storage Period only to store Goods in the Unit allocated to
You by Us from time to time and only in that Unit; (b) are deemed to have knowledge
of the Goods in the Unit; and (c) warrant that You are the owner of the Goods in the
Unit and/or entitled at law to deal with them in accordance with all aspects of this
Agreement as agent for the owner.
2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) do
not grant any lease or tenancy of the Unit or any part of the Facility and nothing in this
Agreement creates a landlord and tenant relationship; and (c) retain control, possession
and management of the Facility and the Unit and the You have no right to exclude Us
from the Facility or the Unit.
3. This Agreement will come into existence between Us and You when We notify You
We have accepted Your order by signing the Cover Sheet. The Storage Period will
begin on the date agreed with You during the order process and set out on the Cover
Sheet.
COST:
4. You must pay the Deposit on signing this Agreement. The Deposit (or the balance of
it after any appropriate deductions for unpaid Fees, repairs, cleaning or other charges
to put right any breach of this Agreement by You) will be refunded by cheque or
electronic transfer within 21 days of termination of this Agreement.
5. You are responsible to pay:
(a) the Storage Fee (being the amount set out in the Cover Sheet or as most recently
notified to You by Us) including StoreProtect Charges if You have opted for
StoreProtect. We will take the first payment on acceptance of Your order and will take
subsequent payments in advance on the invoice date for each Storage Period or other
date agreed with You (Due Date). It is Your responsibility to see that payment is
made directly to Us on time and in full throughout the Storage Period. We do not
normally bill for Fees but will issue an electronic invoice following payment. Any
Storage Fees paid will not be credited to Your account unless You identify the
payment clearly and as directed by Us. If you fail to correctly identify a payment, We
reserve the right to take steps to enforce the Agreement (including the sale of Goods)
due to Your failure to pay Storage Fees. We shall have no liability to You as a result of
taking such action and You agree to fully indemnify Us for any costs, including those
outlined in (c), below, We incur in taking such action. We will not accept that payment
has been made until it has received by Us in cleared funds;
(b) a Late Payment Fee each time a payment is late or cancelled;
(c) any costs incurred by the Us in collecting late or unpaid Storage Fees, or in
enforcing this Agreement in any way, including but not limited to postal, telephone,
unit inventory, debt collection, personnel and/or default action costs and associated
legal and professional fees;
(d) any government taxes or charges (including any value added tax) levied on any
supplies made under this Agreement; and
(e) the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as
described in Clause 23.
Where You have more than one agreement with Us, all will form one account and We
may in our sole discretion apply any payment made by You or on Your behalf on this
Agreement against the oldest amount due from You to Us on any agreement in the
account. If You make a part payment of any Storage Fees due to Us and We retain
Your part payment, this will not affect Our ability to take any action against You or to
exercise any rights We have under this Agreement in respect of the Storage Fees which
remain outstanding from You. The time period from which We may take such action
will still start from the Due Date when the original Storage Fees were due and the Due
Date will not be extended as a result of Your part payment.
DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:
6. We take the issue of prompt payment seriously and We shall have a general and
particular right of lien, which is a right to seize and sell or otherwise dispose of some
or all of the Goods as security for Your obligation to make payments under this
Agreement. If any sum owing to Us and other Fees related to this Agreement are not
paid when due (Debt), You authorise Us without further notice to: (a) refuse You and
Your Agents access to the Goods, the Unit and the Facility and to overlock the Unit
until the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the
Goods to another unit or site and to charge You for all reasonable costs of doing so on
any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient
to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the
Goods in accordance with Clauses 8 to 10. You acknowledge that (a) We shall be
entitled to continue to charge Storage Fees from the date the Debt becomes due until
payment is made in full or the Goods are sold or disposed of; (b) We will sell the
Goods as if We were the owner and will pass all rights of ownership in the Goods to
the buyer; and (c) if You do not pay Fees on the Due Date, the value of any discounts
and special offers (including periods of free storage) which You have received will be
payable by You in full.
7. If on expiry or termination of this Agreement for any reason, You fail to remove all
Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell
or dispose of all Goods by any means in accordance with Clauses 8 to 10. You are
liable for Storage Fees for the period from abandonment to the sale or disposal of the
Goods together with any costs of disposal incurred, which shall be added to the, or
treated as a, Debt.
8. Before We sell or dispose of the Goods, We will give You notice in writing
directing You to pay (if You are in default) or collect the Goods (if they are treated as
abandoned). This notice will be sent by registered or recorded delivery to the postal
address last notified by You to Us in writing and by email and/or by direct message on
social media. If no address within the UK has been provided, We will use any land or
email address or social media details We hold for You and any ACP. If You fail to pay
the Debt and/or collect the Goods (as appropriate) We will access the Unit and begin
the process to sell or dispose of the Goods. You consent to and authorise the sale or
disposal of all Goods without further notice regardless of their nature, content or value.
We will sell the Goods for the best price reasonably available in the open market,
taking into account the costs of sale. We may also require payment of default action
costs, including any costs associated with accessing the Unit and disposal or sale of the
Goods, which shall be added to the, or treated as a, Debt.
9. Sale proceeds will be applied first against the cost of removal and sale of Goods and
second to pay the Debt. If sale proceeds do not discharge all of these costs and the
Debt, You must pay Us the balance within 7 days of a written demand from Us. We
may take action to recover the balance and any legal and administration costs incurred
in doing so. If sale proceeds exceed the amount due from You, We will attempt to
return the excess funds to you. If this is not reasonably possible, we will hold the
balance for You but no interest will be payable on it.
10. If, in the opinion of Us and entirely at Our discretion, the Goods are either not
saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the
expense of attempting to sell, You authorise Us to treat the Goods as abandoned and
We may dispose of all Goods by any means at Your cost. We may dispose of the
Goods at Our discretion in the event that: (a) Goods are damaged due to fire, flood or
other event that has rendered them, in Our reasonable opinion, severely damaged, of
no commercial value, or dangerous to persons or property; or (b) Goods may contain
personal data belonging to You or others. We do not need Your prior approval to take
this action but will send written notice to You within 7 days of assessing damaged
Goods.
11. Any items left unattended in common areas at the Facility or outside Your Unit at
any time shall be treated as abandoned and may at Our discretion be moved, sold or
disposed of immediately with no liability to Us.
ACCESS:
12. You have the right to access the Unit during Access Hours as posted by Us and
subject to the terms of this Agreement. We will try to provide advance warning of
changes to Access Hours by notice at the Facility and/or by SMS or email, but We
reserve the right to change Access Hours temporarily to other reasonable times without
giving prior notice.
13. If We have agreed to grant You extended access to the Unit outside normal hours,
the extended access is available between the hours indicated on the Cover Sheet,
subject to You paying any relevant additional charges.
14. Only You or Your Agents may access the Unit. You are responsible for and liable
to Us and other users of the Facility for Your own actions and those of Your Agents.
We may (but are not obliged to) require proof of identity from You or any other person
at any time and, at Our sole discretion, may refuse access to the Facility to any person
who is unable to produce satisfactory proof.
15. We may refuse You access to the Unit and/or the Facility where moneys are owing
by You to Us, whether or not a formal demand for payment has been made, or if We
consider the safety or security of any person, Unit or Goods on or at the Facility has
been threatened or may be put at risk.
16. You should not leave a key with or permit access to the Unit to any person other
than Your own Agent who is responsible to You and subject to Your control. If You
do so, it is at Your own risk.
17. You authorise Us and Our agents and contractors to enter the Unit in the following
circumstances and to break any lock if reasonably necessary to gain entry: (a) on not
less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any
other part of the Facility; (b) without prior notice (but with notice as soon as
practicable after the event) in the event of an emergency (including for repair or
alteration) or to prevent injury or damage to persons or property; (c) if We believe the
Unit is being used to store prohibited Goods or for a prohibited purpose; (d) if We are
obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue
& Customs, other competent authority or by a Court Order; or (e) to relocate the
Goods or exercise Our lien or power of sale or disposal in accordance with this
Agreement.
18. You must not store (or allow any other person to store) any of the following in the
Unit: (a) food or perishable goods unless securely packed so they are protected from
and do not attract vermin; (b) any living creatures; (c) combustible or flammable
substances including but not limited to gas, paint, petrol, oil, cleaning solvents or
compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals,
radioactive materials, biological agents, toxic waste, asbestos or other potentially
hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or
substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or
alcohol and unlicensed or unsafe goods (including but not limited to toys, electrical
goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are
environmentally harmful or that are a risk to the property of any person; (i) currency,
deeds and securities; and (j) items which are unique in nature and/or where the value to
You cannot be assessed on a financial basis.
19. You must not use portable heaters in the Unit at any time.
20. You must not store in any Unit (a) any Lithium ion batteries exceeding a watt-hour
(Wh) rating of 160 Wh unless they are built-in and cannot be removed from the
otherwise permitted Goods; (b) portable battery chargers, power banks or any similar
portable power source; (c) more than five (5) E-Scooters, E-Bikes, E-Skateboards or
any similar battery-powered vehicles, unless the battery has been removed and is not
being stored in the Unit; (d) more than ten (10) laptops, tablet computers, children’s
toys or other similar items containing built-in batteries.
20.1 When storing any permitted Goods that contain built-in batteries you must ensure:
(a) the Goods are free from visible physical defect or fault and (b) such Goods are not
stacked and are stored allowing air circulation. We recommend all batteries are stored
with the lowest practical charge.
20.2. You will be liable under Clause 32 for any breach of this Clause 20.
CONDITIONS:
21. You will be solely responsible for securing the Unit and ensuring it is locked so as
to be secure from unauthorised entry at all times when You are not in the Unit. We will
not be responsible for securing any unlocked Unit. You are not permitted to apply a
padlock or other device to the Unit in Our overlocking position and We may have any
such padlock or device forcefully cut off at Your expense. Where applicable, You will
secure the external gates and/or doors of the Facility.
22. You will use the Unit solely for the purpose of storage and shall not (or allow any
other person to): (a) use the Unit as offices or living accommodation or as a home,
business or mailing address; (b) use or do anything at the Facility or in the Unit which
may be a nuisance to Us or any other person (including the escape of any substance or
odour from or generation of noise or vibration which may be heard or felt outside the
Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or
increase premiums under any insurance policies of Us or any other person; (d) paint or
make alterations to or attach anything to the internal or external surfaces of the Unit;
(e) connect or provide any utilities or services to the Unit unless authorised by Us; (f)
cause damage to the Unit or any part of the Facility (which includes by removal,
haulage or delivery contractors); or (g) create any obstruction or leave items or refuse
in any common space within the Facility.
23. You must maintain the Unit by ensuring it is clean and in good repair during the
Storage Period. In the event of uncleanliness or damage to the Unit or Facility, We will
be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full
reimbursement from You of the reasonable costs of repairs, replacement, restoration,
proper compensation or disposal of refuse.
24. You must (and ensure that Your Agents) use reasonable care on site and have
respect for the Facility and other unit users, inform Us of any damage or defect
immediately it is discovered and comply with the reasonable directions of Our
employees, agents and contractors and any other regulations or policies for the use,
safety and security of the Facility as We shall issue periodically.
25. This Agreement does not confer on You any right to exclusive possession of the
Unit and We reserve the right to relocate You to another Unit not smaller than the
current Unit: (a) by giving 14 days’ notice during which You can elect to terminate this
Agreement under Clause 40; or (b) on shorter notice if an incident occurs that requires
the Unit or section where it is located to be closed or sealed off. In these
circumstances, We will pay Your reasonable costs of removal if approved in writing
by Us before removal. If You do not arrange removal by the date specified in Our
notice, then You authorise Us and its agents to enter the Unit and move the Goods as
Your agent on Your behalf and at Your risk (except for damage caused wilfully or
negligently which is subject to the limitations in Clause 30). Following removal this
Agreement will be varied by substitution of the new Unit number but otherwise
continues on the same terms at the Storage Fees in force for the original Unit at the
time of the removal.
26. You must ensure the Unit is suitable for the storage of the Goods intended to be
stored in it and You are advised to inspect the Unit before storing Goods and
periodically during the Storage Period. We make no warranty or representation that
any unit is suitable for any particular goods and We accept no liability in this regard.
Unit sizes are approximate. If You have exact requirements, You must check with Us
before signing this Agreement as, by signing, You agree to the actual size of the Unit
and not any represented unit size.
27. We may refuse storage of any Goods or require You to remove Goods if in Our
opinion storage of such Goods creates a risk to the safety of any person or property.
28. You must give notice to Us in writing of the change of any contact details on this
Agreement for You or the ACP within 48 hours of any change. You agree We are
entitled to discuss any default by You with the ACP registered on the front of this
Agreement.
RISK AND RESPONSIBILITY:
29. We will not be liable for any loss or damages suffered by You as a result of You
not being able to access the Facility or the Unit, regardless of the cause.
30. We exclude all liability in respect of: (a) loss or damage to Your business, if any,
including consequential loss, lost profits or business interruption; (b) loss of or damage
to Goods or any claim for return of the Storage Fees except where this results from
Our negligence or breach of contract, in which case Our liability will be limited to the
sum of £100 in total. We do not exclude or limit liability for physical injury to or the
death of any person which is a direct result of negligence or wilful default on the part
of Us, Our agents and/or employees.
31 We do not insure the Goods and it is a condition of this Agreement that the Goods
remain adequately insured by You at all times for their Replacement Value (as set out
on the Cover Sheet) while they are in storage. You warrant that such cover is in place,
will not lapse and that the aggregate value of Goods in the Unit from time to time will
not exceed the insured value. We do not give any advice concerning insurance cover
given by any policy and You must make Your own judgment as to adequacy of cover.
Inspection of any insurance documents provided by You to demonstrate cover does not
mean We have approved the cover or confirmed it is sufficient.
31.1 StoreProtect – Enhanced Liability Option
As an alternative to Clause 31, You may opt for StoreProtect. “StoreProtect”
means an agreement between You and Us where We accept an enhanced liability
in return for payment of the StoreProtect Charges in accordance with the terms
of the StoreProtect Addendum and this Agreement.
32. It will be Your responsibility to compensate Us for the full amount of all claims,
liabilities, demands, damages, costs and expenses (including any reasonably incurred
legal and professional fees) incurred by Us or third parties (Liabilities) resulting from
or incidental to: (a) Your use of the Unit (including but not limited to the ownership or
storage of Goods in the Unit, the Goods themselves and/or accessing the Facility); or
(b) breach of this Agreement by You or any of Your Agents; or (c) enforcement terms
of this Agreement.
33. You agree to comply with this Agreement and all laws and regulations relevant to
the use of the Unit. This includes laws relating to any Goods which are stored and the
manner in which they are stored. You will be responsible for all Liabilities resulting
from such a breach.
34. If We have reason to believe that You are not complying with all relevant laws We
may take any action We consider necessary, including, but not limited to, action
outlined in Clauses 17 and 40, contacting, cooperating with and/or submitting Goods
to relevant authorities, and/or immediately disposing of or removing Goods at Your
expense. You agree that We may take such action at any time even though We could
have acted earlier.
35. We shall not be considered to be in breach of this Agreement nor liable for any
delay in performing or failure to perform any of Our obligations under this Agreement
or any resulting loss or damage to Goods if such delay, failure, loss or damage results
from events, circumstances or causes beyond Our reasonable control. Such
circumstances include (but are not limited to) any act of God, riot, strike or lock-out,
trade dispute or labour disturbance, shortage of labour, materials or transport, electrical
power failures, threat of or actual terrorism or environmental or health emergency or
hazard or recommended restrictions, epidemic, pandemic, or entry into any unit
including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by,
competent authorities. If this happens, We will not be responsible for failing to allow
access to the Goods, Unit and/or the Facility for so long as the circumstances continue.
We will try to minimise any effects arising from such circumstances.
PERSONAL INFORMATION
36. We collect information about You and any ACP on registration and whilst this
Agreement continues, including personal data (Data). We process Data in accordance
with the UK retained version of the EU General Data Protection Regulation, the Data
Protection Act 2018 and all associated laws. Details on how We use Data and Your
rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our
website at https://www.ebbsfleetselfstorage.com. You confirm any ACP has consented
to You supplying Data to Us on these terms.
37. If You give consent, We will use Data for feedback purposes, including to provide
information on products or services provided by Us in response to requests from You
or if We believe they may be of interest. Your choice with regard to the relevant use
of Data is indicated in the Cover Sheet and can be changed at any time by contacting
Us.
COMMUNICATIONS AND NOTICE:
38. We can send You notifications regarding day to day matters and minor changes to
this Agreement by email and/or by SMS if You have agreed to receive notifications by
SMS. These notifications will be effective one hour after sending or immediately if
they relate to an urgent problem or emergency. We may also send you a direct message
on Your social media accounts.
39. Notices to be given by Us or You for more significant changes to the services and
these terms or to enforce rights under this Agreement (such as ending the Agreement,
changing prices, significant disruptions or enforcing Our right to sell or dispose of
Goods) must be in writing and must either be delivered by hand, pre-paid post or
email. Notices shall be considered to have been received at the time of delivery by
hand, one day after sending by email or 48 hours after posting. Notices from Us to You
will be sent to the addresses on the Cover Sheet or the most recent address in England
and/or email address notified by You to Us and/or by direct message to Your social
media accounts. In the event of not being able to contact You at the last notified postal
or email address, notice will be considered as having been given to You if We serve
that notice on the ACP as identified on the Cover Sheet at the last notified postal or
email address of the ACP. Any notice from You must be sent to the Us by hand or by
post to the address on the Cover Sheet or by email to info@ebbsfleetselfstorage.com.
In the event that there is more than one contact named on the Agreement, Notice to or
by any single contact is agreed to be sufficient for the purposes of any notice
requirement under this Agreement.
CANCELLING OR ENDING THE AGREEMENT:
40. If You entered into the Agreement without physically coming into the Facility,
then You have 14 days after We confirm acceptance of Your order to change Your
mind (cooling off period). If You cancel during this period a refund will be provided
based on the length of storage You have taken prior to cancelling and all Goods being
removed from the Unit. We can use any payment made by You to settle some or all of
this sum. You can cancel by email, post or telephone call to Us referring to Your name,
address, date of order, and Unit number.
41. Unless otherwise agreed in writing by both parties, either We or You may end this
Agreement at any time by giving the other party written notice in accordance with
Clause 39. The date on which the Agreement will end (the Termination Date) must
be at least the number of days indicated on the Cover Sheet. In the event of illegal or
environmentally harmful activities on Your part or a breach of this Agreement (which,
if it can be put right, You have failed to put right within 14 days of a request from Us
to do so), We may terminate the Agreement immediately by notice. We are entitled to
retain from the Deposit, or make a charge for, apportioned Storage Fees if less than the
required notice is given by You. You must remove all Goods in the Unit before the
close of business on the Termination Date and leave the Unit in a clean condition and
in a good state of repair to the satisfaction of Us. In the event that Goods and/or
rubbish are left in the Unit after the Termination Date, Clauses 7 and 23 will apply.
You must pay any outstanding Storage Fees and any other fees or expenses owed to Us
up to the Termination Date, or Clauses 6 to 10 may apply. Any calculation of the
outstanding Fees will be by Us. If We enter the Unit for any reason and there are no
Goods stored in it, We may terminate the Agreement without giving advance Notice
but will send Notice to You within 7 days.
42. You agree to examine the Goods carefully on removal from the Unit and must
notify Us of any loss or damage to the Goods as soon as is reasonably possible.
43. Termination or expiry of this Agreement shall not affect any rights, remedies,
obligations or liabilities of Us or You that came into effect during the term of the
Agreement prior to termination or expiry. This includes the right to claim damage for
breach of the Agreement, liability for outstanding monies, property damage, personal
injury, environmental damage and legal responsibility under this Agreement.
OTHER TERMS:
44. If You wish to take up any additional services We offer, such as delivery and
collection, We would be pleased to provide details. You will need to sign up to Our
terms and conditions for such services which may be subject to additional charges.
45. We may vary the Storage Fee or other terms of this Agreement and add new terms
and conditions as long as such changes are notified to You in writing. The modified
terms will take effect on the first Due Date occurring not less than 28 days after the
date of Our notice. You may end this Agreement without charge before the change
takes effect by giving notice in accordance with Clause 39. Otherwise, Your continued
use of the Unit will be considered as Your acceptance of and agreement to the
amended terms.
46. You acknowledge and agree that :(a) the terms of this document (including the
StoreProtect addendum where applicable) constitute the whole agreement with Us and,
in entering this Agreement, You do not rely on any statement, promise, representation,
assurance or warranty which is not set out in this Agreement; (b) any descriptions or
illustrations on our website are published for the sole purpose of giving an approximate
idea of the services described in them but they will not form part of this Agreement or
have any contractual force; (c) the terms of this Agreement apply to the exclusion of
any other terms that You seek to impose or incorporate, or which are implied by law,
trade custom, practice or course of dealing; (d) You have raised all queries relevant to
Your decision to enter this Agreement with Us and We have, prior to You entering into
this Agreement, answered all such queries to Your satisfaction; (e) any special terms
agreed between You and Us, been recorded in writing and incorporated into the terms
of this Agreement; (f) if We decide not to exercise or enforce any right that it has
against You at a particular time, then this does not prevent Us from deciding to
exercise or enforce that right at a later date unless We tell You in writing that We have
waived or given up its ability to do so; (g) it is not intended that anyone other than You
and Us will have any rights under this Agreement and accordingly the Contracts
(Rights of Third Parties) Act 1999 shall not apply to it; (h) if any provision or part-
provision of this Agreement is or becomes invalid, unlawful or unenforceable to any
extent, it shall be treated as deleted, but that shall not affect the validity and
enforceability of the rest of this Agreement; (i) You may not assign or transfer any of
Your rights under this Agreement or part with possession of the Unit or Goods whilst
they are in the Facility; (j) We may transfer Our rights under this Agreement to another
organisation and will let You know if We plans to do this; and (k) where there are two
or more joint customers, each individual customer takes on the obligations under this
Agreement separately and We may enforce our rights against any one of the joint
customers.
47. This Agreement shall be governed by English law and any dispute or claim that
either party brings will be decided by the Courts of England and Wales. The parties
must first try to settle any dispute in connection with this Agreement by mediation.
Such mediation is to be conducted by a mediator who is independent of the parties and
appointed by agreement of the parties. The parties agree that, other than for emergency
interlocutory relief, neither party shall commence legal proceedings against the other
unless it has first offered to submit the dispute to mediation and mediation has not
commenced withing a reasonable period of time after such offer was made.
“We”, “Us” or “Our” means the Self Storage Business.
“You” or “Your” means the customer named in this Agreement.
“Agent” means persons who you authorise, or who accompany you, to access
the Unit.
“Agreement” means this Self Storage Licence Agreement , made up of the
Cover Sheet, these Conditions and the StoreProtect Addendum (where
applicable).
“Facility” means the building, warehouse, external storage containers or
other land or premises operated by the Self Storage Business, the address of
which is detailed on the Cover Sheet.
“Property” or “Your Property” or “Goods” means any and/or all goods
stored by You in a storage Unit allocated to You at Our Facility.
“Storage Period” the period from and including the Storage Period Start
Date detailed on the Cover Sheet until the date on which the licence granted
by Us is ended in accordance with these Conditions.
“Unit” means a segregated area of Our Facility made available for You to
secure and store Goods’
STORAGE:
1. So long as all Fees are paid up to date and subject to these Conditions, You: (a) are
granted a licence during the Storage Period only to store Goods in the Unit allocated to
You by Us from time to time and only in that Unit; (b) are deemed to have knowledge
of the Goods in the Unit; and (c) warrant that You are the owner of the Goods in the
Unit and/or entitled at law to deal with them in accordance with all aspects of this
Agreement as agent for the owner.
2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) do
not grant any lease or tenancy of the Unit or any part of the Facility and nothing in this
Agreement creates a landlord and tenant relationship; and (c) retain control, possession
and management of the Facility and the Unit and the You have no right to exclude Us
from the Facility or the Unit.
3. This Agreement will come into existence between Us and You when We notify You
We have accepted Your order by signing the Cover Sheet. The Storage Period will
begin on the date agreed with You during the order process and set out on the Cover
Sheet.
COST:
4. You must pay the Deposit on signing this Agreement. The Deposit (or the balance of
it after any appropriate deductions for unpaid Fees, repairs, cleaning or other charges
to put right any breach of this Agreement by You) will be refunded by cheque or
electronic transfer within 21 days of termination of this Agreement.
5. You are responsible to pay:
(a) the Storage Fee (being the amount set out in the Cover Sheet or as most recently
notified to You by Us) including StoreProtect Charges if You have opted for
StoreProtect. We will take the first payment on acceptance of Your order and will take
subsequent payments in advance on the invoice date for each Storage Period or other
date agreed with You (Due Date). It is Your responsibility to see that payment is
made directly to Us on time and in full throughout the Storage Period. We do not
normally bill for Fees but will issue an electronic invoice following payment. Any
Storage Fees paid will not be credited to Your account unless You identify the
payment clearly and as directed by Us. If you fail to correctly identify a payment, We
reserve the right to take steps to enforce the Agreement (including the sale of Goods)
due to Your failure to pay Storage Fees. We shall have no liability to You as a result of
taking such action and You agree to fully indemnify Us for any costs, including those
outlined in (c), below, We incur in taking such action. We will not accept that payment
has been made until it has received by Us in cleared funds;
(b) a Late Payment Fee each time a payment is late or cancelled;
(c) any costs incurred by the Us in collecting late or unpaid Storage Fees, or in
enforcing this Agreement in any way, including but not limited to postal, telephone,
unit inventory, debt collection, personnel and/or default action costs and associated
legal and professional fees;
(d) any government taxes or charges (including any value added tax) levied on any
supplies made under this Agreement; and
(e) the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as
described in Clause 23.
Where You have more than one agreement with Us, all will form one account and We
may in our sole discretion apply any payment made by You or on Your behalf on this
Agreement against the oldest amount due from You to Us on any agreement in the
account. If You make a part payment of any Storage Fees due to Us and We retain
Your part payment, this will not affect Our ability to take any action against You or to
exercise any rights We have under this Agreement in respect of the Storage Fees which
remain outstanding from You. The time period from which We may take such action
will still start from the Due Date when the original Storage Fees were due and the Due
Date will not be extended as a result of Your part payment.
DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:
6. We take the issue of prompt payment seriously and We shall have a general and
particular right of lien, which is a right to seize and sell or otherwise dispose of some
or all of the Goods as security for Your obligation to make payments under this
Agreement. If any sum owing to Us and other Fees related to this Agreement are not
paid when due (Debt), You authorise Us without further notice to: (a) refuse You and
Your Agents access to the Goods, the Unit and the Facility and to overlock the Unit
until the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the
Goods to another unit or site and to charge You for all reasonable costs of doing so on
any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient
to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the
Goods in accordance with Clauses 8 to 10. You acknowledge that (a) We shall be
entitled to continue to charge Storage Fees from the date the Debt becomes due until
payment is made in full or the Goods are sold or disposed of; (b) We will sell the
Goods as if We were the owner and will pass all rights of ownership in the Goods to
the buyer; and (c) if You do not pay Fees on the Due Date, the value of any discounts
and special offers (including periods of free storage) which You have received will be
payable by You in full.
7. If on expiry or termination of this Agreement for any reason, You fail to remove all
Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell
or dispose of all Goods by any means in accordance with Clauses 8 to 10. You are
liable for Storage Fees for the period from abandonment to the sale or disposal of the
Goods together with any costs of disposal incurred, which shall be added to the, or
treated as a, Debt.
8. Before We sell or dispose of the Goods, We will give You notice in writing
directing You to pay (if You are in default) or collect the Goods (if they are treated as
abandoned). This notice will be sent by registered or recorded delivery to the postal
address last notified by You to Us in writing and by email and/or by direct message on
social media. If no address within the UK has been provided, We will use any land or
email address or social media details We hold for You and any ACP. If You fail to pay
the Debt and/or collect the Goods (as appropriate) We will access the Unit and begin
the process to sell or dispose of the Goods. You consent to and authorise the sale or
disposal of all Goods without further notice regardless of their nature, content or value.
We will sell the Goods for the best price reasonably available in the open market,
taking into account the costs of sale. We may also require payment of default action
costs, including any costs associated with accessing the Unit and disposal or sale of the
Goods, which shall be added to the, or treated as a, Debt.
9. Sale proceeds will be applied first against the cost of removal and sale of Goods and
second to pay the Debt. If sale proceeds do not discharge all of these costs and the
Debt, You must pay Us the balance within 7 days of a written demand from Us. We
may take action to recover the balance and any legal and administration costs incurred
in doing so. If sale proceeds exceed the amount due from You, We will attempt to
return the excess funds to you. If this is not reasonably possible, we will hold the
balance for You but no interest will be payable on it.
10. If, in the opinion of Us and entirely at Our discretion, the Goods are either not
saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the
expense of attempting to sell, You authorise Us to treat the Goods as abandoned and
We may dispose of all Goods by any means at Your cost. We may dispose of the
Goods at Our discretion in the event that: (a) Goods are damaged due to fire, flood or
other event that has rendered them, in Our reasonable opinion, severely damaged, of
no commercial value, or dangerous to persons or property; or (b) Goods may contain
personal data belonging to You or others. We do not need Your prior approval to take
this action but will send written notice to You within 7 days of assessing damaged
Goods.
11. Any items left unattended in common areas at the Facility or outside Your Unit at
any time shall be treated as abandoned and may at Our discretion be moved, sold or
disposed of immediately with no liability to Us.
ACCESS:
12. You have the right to access the Unit during Access Hours as posted by Us and
subject to the terms of this Agreement. We will try to provide advance warning of
changes to Access Hours by notice at the Facility and/or by SMS or email, but We
reserve the right to change Access Hours temporarily to other reasonable times without
giving prior notice.
13. If We have agreed to grant You extended access to the Unit outside normal hours,
the extended access is available between the hours indicated on the Cover Sheet,
subject to You paying any relevant additional charges.
14. Only You or Your Agents may access the Unit. You are responsible for and liable
to Us and other users of the Facility for Your own actions and those of Your Agents.
We may (but are not obliged to) require proof of identity from You or any other person
at any time and, at Our sole discretion, may refuse access to the Facility to any person
who is unable to produce satisfactory proof.
15. We may refuse You access to the Unit and/or the Facility where moneys are owing
by You to Us, whether or not a formal demand for payment has been made, or if We
consider the safety or security of any person, Unit or Goods on or at the Facility has
been threatened or may be put at risk.
16. You should not leave a key with or permit access to the Unit to any person other
than Your own Agent who is responsible to You and subject to Your control. If You
do so, it is at Your own risk.
17. You authorise Us and Our agents and contractors to enter the Unit in the following
circumstances and to break any lock if reasonably necessary to gain entry: (a) on not
less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any
other part of the Facility; (b) without prior notice (but with notice as soon as
practicable after the event) in the event of an emergency (including for repair or
alteration) or to prevent injury or damage to persons or property; (c) if We believe the
Unit is being used to store prohibited Goods or for a prohibited purpose; (d) if We are
obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue
& Customs, other competent authority or by a Court Order; or (e) to relocate the
Goods or exercise Our lien or power of sale or disposal in accordance with this
Agreement.
18. You must not store (or allow any other person to store) any of the following in the
Unit: (a) food or perishable goods unless securely packed so they are protected from
and do not attract vermin; (b) any living creatures; (c) combustible or flammable
substances including but not limited to gas, paint, petrol, oil, cleaning solvents or
compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals,
radioactive materials, biological agents, toxic waste, asbestos or other potentially
hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or
substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or
alcohol and unlicensed or unsafe goods (including but not limited to toys, electrical
goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are
environmentally harmful or that are a risk to the property of any person; (i) currency,
deeds and securities; and (j) items which are unique in nature and/or where the value to
You cannot be assessed on a financial basis.
19. You must not use portable heaters in the Unit at any time.
20. You must not store in any Unit (a) any Lithium ion batteries exceeding a watt-hour
(Wh) rating of 160 Wh unless they are built-in and cannot be removed from the
otherwise permitted Goods; (b) portable battery chargers, power banks or any similar
portable power source; (c) more than five (5) E-Scooters, E-Bikes, E-Skateboards or
any similar battery-powered vehicles, unless the battery has been removed and is not
being stored in the Unit; (d) more than ten (10) laptops, tablet computers, children’s
toys or other similar items containing built-in batteries.
20.1 When storing any permitted Goods that contain built-in batteries you must ensure:
(a) the Goods are free from visible physical defect or fault and (b) such Goods are not
stacked and are stored allowing air circulation. We recommend all batteries are stored
with the lowest practical charge.
20.2. You will be liable under Clause 32 for any breach of this Clause 20.
CONDITIONS:
21. You will be solely responsible for securing the Unit and ensuring it is locked so as
to be secure from unauthorised entry at all times when You are not in the Unit. We will
not be responsible for securing any unlocked Unit. You are not permitted to apply a
padlock or other device to the Unit in Our overlocking position and We may have any
such padlock or device forcefully cut off at Your expense. Where applicable, You will
secure the external gates and/or doors of the Facility.
22. You will use the Unit solely for the purpose of storage and shall not (or allow any
other person to): (a) use the Unit as offices or living accommodation or as a home,
business or mailing address; (b) use or do anything at the Facility or in the Unit which
may be a nuisance to Us or any other person (including the escape of any substance or
odour from or generation of noise or vibration which may be heard or felt outside the
Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or
increase premiums under any insurance policies of Us or any other person; (d) paint or
make alterations to or attach anything to the internal or external surfaces of the Unit;
(e) connect or provide any utilities or services to the Unit unless authorised by Us; (f)
cause damage to the Unit or any part of the Facility (which includes by removal,
haulage or delivery contractors); or (g) create any obstruction or leave items or refuse
in any common space within the Facility.
23. You must maintain the Unit by ensuring it is clean and in good repair during the
Storage Period. In the event of uncleanliness or damage to the Unit or Facility, We will
be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full
reimbursement from You of the reasonable costs of repairs, replacement, restoration,
proper compensation or disposal of refuse.
24. You must (and ensure that Your Agents) use reasonable care on site and have
respect for the Facility and other unit users, inform Us of any damage or defect
immediately it is discovered and comply with the reasonable directions of Our
employees, agents and contractors and any other regulations or policies for the use,
safety and security of the Facility as We shall issue periodically.
25. This Agreement does not confer on You any right to exclusive possession of the
Unit and We reserve the right to relocate You to another Unit not smaller than the
current Unit: (a) by giving 14 days’ notice during which You can elect to terminate this
Agreement under Clause 40; or (b) on shorter notice if an incident occurs that requires
the Unit or section where it is located to be closed or sealed off. In these
circumstances, We will pay Your reasonable costs of removal if approved in writing
by Us before removal. If You do not arrange removal by the date specified in Our
notice, then You authorise Us and its agents to enter the Unit and move the Goods as
Your agent on Your behalf and at Your risk (except for damage caused wilfully or
negligently which is subject to the limitations in Clause 30). Following removal this
Agreement will be varied by substitution of the new Unit number but otherwise
continues on the same terms at the Storage Fees in force for the original Unit at the
time of the removal.
26. You must ensure the Unit is suitable for the storage of the Goods intended to be
stored in it and You are advised to inspect the Unit before storing Goods and
periodically during the Storage Period. We make no warranty or representation that
any unit is suitable for any particular goods and We accept no liability in this regard.
Unit sizes are approximate. If You have exact requirements, You must check with Us
before signing this Agreement as, by signing, You agree to the actual size of the Unit
and not any represented unit size.
27. We may refuse storage of any Goods or require You to remove Goods if in Our
opinion storage of such Goods creates a risk to the safety of any person or property.
28. You must give notice to Us in writing of the change of any contact details on this
Agreement for You or the ACP within 48 hours of any change. You agree We are
entitled to discuss any default by You with the ACP registered on the front of this
Agreement.
RISK AND RESPONSIBILITY:
29. We will not be liable for any loss or damages suffered by You as a result of You
not being able to access the Facility or the Unit, regardless of the cause.
30. We exclude all liability in respect of: (a) loss or damage to Your business, if any,
including consequential loss, lost profits or business interruption; (b) loss of or damage
to Goods or any claim for return of the Storage Fees except where this results from
Our negligence or breach of contract, in which case Our liability will be limited to the
sum of £100 in total. We do not exclude or limit liability for physical injury to or the
death of any person which is a direct result of negligence or wilful default on the part
of Us, Our agents and/or employees.
31 We do not insure the Goods and it is a condition of this Agreement that the Goods
remain adequately insured by You at all times for their Replacement Value (as set out
on the Cover Sheet) while they are in storage. You warrant that such cover is in place,
will not lapse and that the aggregate value of Goods in the Unit from time to time will
not exceed the insured value. We do not give any advice concerning insurance cover
given by any policy and You must make Your own judgment as to adequacy of cover.
Inspection of any insurance documents provided by You to demonstrate cover does not
mean We have approved the cover or confirmed it is sufficient.
31.1 StoreProtect – Enhanced Liability Option
As an alternative to Clause 31, You may opt for StoreProtect. “StoreProtect”
means an agreement between You and Us where We accept an enhanced liability
in return for payment of the StoreProtect Charges in accordance with the terms
of the StoreProtect Addendum and this Agreement.
32. It will be Your responsibility to compensate Us for the full amount of all claims,
liabilities, demands, damages, costs and expenses (including any reasonably incurred
legal and professional fees) incurred by Us or third parties (Liabilities) resulting from
or incidental to: (a) Your use of the Unit (including but not limited to the ownership or
storage of Goods in the Unit, the Goods themselves and/or accessing the Facility); or
(b) breach of this Agreement by You or any of Your Agents; or (c) enforcement terms
of this Agreement.
33. You agree to comply with this Agreement and all laws and regulations relevant to
the use of the Unit. This includes laws relating to any Goods which are stored and the
manner in which they are stored. You will be responsible for all Liabilities resulting
from such a breach.
34. If We have reason to believe that You are not complying with all relevant laws We
may take any action We consider necessary, including, but not limited to, action
outlined in Clauses 17 and 40, contacting, cooperating with and/or submitting Goods
to relevant authorities, and/or immediately disposing of or removing Goods at Your
expense. You agree that We may take such action at any time even though We could
have acted earlier.
35. We shall not be considered to be in breach of this Agreement nor liable for any
delay in performing or failure to perform any of Our obligations under this Agreement
or any resulting loss or damage to Goods if such delay, failure, loss or damage results
from events, circumstances or causes beyond Our reasonable control. Such
circumstances include (but are not limited to) any act of God, riot, strike or lock-out,
trade dispute or labour disturbance, shortage of labour, materials or transport, electrical
power failures, threat of or actual terrorism or environmental or health emergency or
hazard or recommended restrictions, epidemic, pandemic, or entry into any unit
including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by,
competent authorities. If this happens, We will not be responsible for failing to allow
access to the Goods, Unit and/or the Facility for so long as the circumstances continue.
We will try to minimise any effects arising from such circumstances.
PERSONAL INFORMATION
36. We collect information about You and any ACP on registration and whilst this
Agreement continues, including personal data (Data). We process Data in accordance
with the UK retained version of the EU General Data Protection Regulation, the Data
Protection Act 2018 and all associated laws. Details on how We use Data and Your
rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our
website at https://www.ebbsfleetselfstorage.com. You confirm any ACP has consented
to You supplying Data to Us on these terms.
37. If You give consent, We will use Data for feedback purposes, including to provide
information on products or services provided by Us in response to requests from You
or if We believe they may be of interest. Your choice with regard to the relevant use
of Data is indicated in the Cover Sheet and can be changed at any time by contacting
Us.
COMMUNICATIONS AND NOTICE:
38. We can send You notifications regarding day to day matters and minor changes to
this Agreement by email and/or by SMS if You have agreed to receive notifications by
SMS. These notifications will be effective one hour after sending or immediately if
they relate to an urgent problem or emergency. We may also send you a direct message
on Your social media accounts.
39. Notices to be given by Us or You for more significant changes to the services and
these terms or to enforce rights under this Agreement (such as ending the Agreement,
changing prices, significant disruptions or enforcing Our right to sell or dispose of
Goods) must be in writing and must either be delivered by hand, pre-paid post or
email. Notices shall be considered to have been received at the time of delivery by
hand, one day after sending by email or 48 hours after posting. Notices from Us to You
will be sent to the addresses on the Cover Sheet or the most recent address in England
and/or email address notified by You to Us and/or by direct message to Your social
media accounts. In the event of not being able to contact You at the last notified postal
or email address, notice will be considered as having been given to You if We serve
that notice on the ACP as identified on the Cover Sheet at the last notified postal or
email address of the ACP. Any notice from You must be sent to the Us by hand or by
post to the address on the Cover Sheet or by email to info@ebbsfleetselfstorage.com.
In the event that there is more than one contact named on the Agreement, Notice to or
by any single contact is agreed to be sufficient for the purposes of any notice
requirement under this Agreement.
CANCELLING OR ENDING THE AGREEMENT:
40. If You entered into the Agreement without physically coming into the Facility,
then You have 14 days after We confirm acceptance of Your order to change Your
mind (cooling off period). If You cancel during this period a refund will be provided
based on the length of storage You have taken prior to cancelling and all Goods being
removed from the Unit. We can use any payment made by You to settle some or all of
this sum. You can cancel by email, post or telephone call to Us referring to Your name,
address, date of order, and Unit number.
41. Unless otherwise agreed in writing by both parties, either We or You may end this
Agreement at any time by giving the other party written notice in accordance with
Clause 39. The date on which the Agreement will end (the Termination Date) must
be at least the number of days indicated on the Cover Sheet. In the event of illegal or
environmentally harmful activities on Your part or a breach of this Agreement (which,
if it can be put right, You have failed to put right within 14 days of a request from Us
to do so), We may terminate the Agreement immediately by notice. We are entitled to
retain from the Deposit, or make a charge for, apportioned Storage Fees if less than the
required notice is given by You. You must remove all Goods in the Unit before the
close of business on the Termination Date and leave the Unit in a clean condition and
in a good state of repair to the satisfaction of Us. In the event that Goods and/or
rubbish are left in the Unit after the Termination Date, Clauses 7 and 23 will apply.
You must pay any outstanding Storage Fees and any other fees or expenses owed to Us
up to the Termination Date, or Clauses 6 to 10 may apply. Any calculation of the
outstanding Fees will be by Us. If We enter the Unit for any reason and there are no
Goods stored in it, We may terminate the Agreement without giving advance Notice
but will send Notice to You within 7 days.
42. You agree to examine the Goods carefully on removal from the Unit and must
notify Us of any loss or damage to the Goods as soon as is reasonably possible.
43. Termination or expiry of this Agreement shall not affect any rights, remedies,
obligations or liabilities of Us or You that came into effect during the term of the
Agreement prior to termination or expiry. This includes the right to claim damage for
breach of the Agreement, liability for outstanding monies, property damage, personal
injury, environmental damage and legal responsibility under this Agreement.
OTHER TERMS:
44. If You wish to take up any additional services We offer, such as delivery and
collection, We would be pleased to provide details. You will need to sign up to Our
terms and conditions for such services which may be subject to additional charges.
45. We may vary the Storage Fee or other terms of this Agreement and add new terms
and conditions as long as such changes are notified to You in writing. The modified
terms will take effect on the first Due Date occurring not less than 28 days after the
date of Our notice. You may end this Agreement without charge before the change
takes effect by giving notice in accordance with Clause 39. Otherwise, Your continued
use of the Unit will be considered as Your acceptance of and agreement to the
amended terms.
46. You acknowledge and agree that :(a) the terms of this document (including the
StoreProtect addendum where applicable) constitute the whole agreement with Us and,
in entering this Agreement, You do not rely on any statement, promise, representation,
assurance or warranty which is not set out in this Agreement; (b) any descriptions or
illustrations on our website are published for the sole purpose of giving an approximate
idea of the services described in them but they will not form part of this Agreement or
have any contractual force; (c) the terms of this Agreement apply to the exclusion of
any other terms that You seek to impose or incorporate, or which are implied by law,
trade custom, practice or course of dealing; (d) You have raised all queries relevant to
Your decision to enter this Agreement with Us and We have, prior to You entering into
this Agreement, answered all such queries to Your satisfaction; (e) any special terms
agreed between You and Us, been recorded in writing and incorporated into the terms
of this Agreement; (f) if We decide not to exercise or enforce any right that it has
against You at a particular time, then this does not prevent Us from deciding to
exercise or enforce that right at a later date unless We tell You in writing that We have
waived or given up its ability to do so; (g) it is not intended that anyone other than You
and Us will have any rights under this Agreement and accordingly the Contracts
(Rights of Third Parties) Act 1999 shall not apply to it; (h) if any provision or part-
provision of this Agreement is or becomes invalid, unlawful or unenforceable to any
extent, it shall be treated as deleted, but that shall not affect the validity and
enforceability of the rest of this Agreement; (i) You may not assign or transfer any of
Your rights under this Agreement or part with possession of the Unit or Goods whilst
they are in the Facility; (j) We may transfer Our rights under this Agreement to another
organisation and will let You know if We plans to do this; and (k) where there are two
or more joint customers, each individual customer takes on the obligations under this
Agreement separately and We may enforce our rights against any one of the joint
customers.
47. This Agreement shall be governed by English law and any dispute or claim that
either party brings will be decided by the Courts of England and Wales. The parties
must first try to settle any dispute in connection with this Agreement by mediation.
Such mediation is to be conducted by a mediator who is independent of the parties and
appointed by agreement of the parties. The parties agree that, other than for emergency
interlocutory relief, neither party shall commence legal proceedings against the other
unless it has first offered to submit the dispute to mediation and mediation has not
commenced withing a reasonable period of time after such offer was made.